CFCS University Training Calendar

LM Table Talks: Analyzing FSA Activity (January 21, 2025)

Virtual Zoom Session

This course is for Location Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an online course on Zoom. In the first LM Table Talk of 2025, we are going to dive into how we maximize your teams perform and gain valuable insights into their daily sales activities. In this exchange ...

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103 AP Phone Skills (January 21 & 22, 2025)

Virtual Zoom Session

This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. This course is for all new FSA's or any FSA wanting a refresher. In this course, you are introduced to “The CFCS Way” for Advanced Planning Phone Skills. The topics and best practices that ...

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LM Table Talks: How to Coach FSAs in the Needs Assessment (February 4, 2025)

Virtual Zoom Session

This course is for Location Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an online course on Zoom. What is a Needs Assessment? How do we teach and develop our FSAs to not only understand what an information we need to establish in a Needs Assessment, but why it is ...

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FSA Back to Basics 1: Focusing on Phone Skills and Setting Appointments (February 11, 2025)

Virtual Zoom Session

This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. "Back to Basics" is the first class in a high-level refresher series for experienced Family Service Advisers. This session focuses on reinforcing the fundamental skills essential for success, including phone skills, handling objections, and ...

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FSA Back to Basics 2: Focusing on Presentation, Tour, and File Review Appointments (February 12, 2025)

Virtual Zoom Session

This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. "Back to Basics" is the second class in a high-level refresher series designed specifically for experienced Family Service Advisers. This session is not just about theory, but about practical skills that you can immediately ...

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FSA Back to Basics 3: Focusing on Asking for Referrals, Asking for the Sale, and Follow-Up (February 13, 2025)

Virtual Zoom Session

This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. "Back to Basics" is the third class in a high-level refresher series for experienced Family Service Advisers. This session focuses on reinforcing essential skills related to asking for referrals, asking for sales, and effective ...

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Leadership Session: Leading with Empathy (February 14, 2025)

Virtual Zoom Session

This course is for Location Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an online course on Zoom where we explore Leading with Empathy: Building Stronger Connections – Let’s spend Valentines Day practicing active listening and empathy in leadership and strengthening relationships for better collaboration.

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LM Table Talks: FSA Time Management (February 18, 2025)

Virtual Zoom Session

This course is for Location Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an online course on Zoom. Services, appointments, prospecting, memorials, administrative work oh my! How do you help your FSAs stay focused and on task? How do you coach and teach time management skills? Let’s talk it through ...

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103 AP Phone Skills (February 18 & 19, 2025)

Virtual Zoom Session

This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. This course is for all new FSA's or any FSA wanting a refresher. In this course, you are introduced to “The CFCS Way” for Advanced Planning Phone Skills. The topics and best practices that ...

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LM Table Talks: Staff Time-Off Management (March 4, 2025)

Virtual Zoom Session

This course is for Location Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an online course on Zoom. Balancing productivity and well-being: equipping our leaders with the tools and strategies to manage staff time off while maintaining operational efficiency, fairness, and team morale.  This session focusses on creating a balance ...

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