CFCS University Training Calendar

Advanced Planning Sales Training — 2 Day Class

Detroit - Our Lady of Hope Cemetery, South Chapel 18303 Allen Road, Brownstown

In this 2-day day classroom training, we will review the CFCS process used by Family Services Advisors when meeting with families for Advanced Planning Arrangements. The training includes advanced planning topics and best practices used in the cemetery and funeral industry. The course is a mixture of Instructional methods including facilitator lecture, peer discussion, and role-play. LOCATION Our Lady of ...

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103 AP Phone Skills (Aug 24-25)

In this course, you are introduced to “The CFCS Way” for Advanced Planning Phone Skills. The topics and best practices that you will learn are designed to help you serve with a “family-first” approach using the best practices nation-wide. Your mission is to educate our families on the products and services that CFCS offers, while providing families with the best ...

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CFCS Leadership Development Program: Session 1, Leadership Role & Requirements

Are you ready to unlock your leadership potential and embark on a transformative learning experience? Welcome to the first course of our CFCS Leadership Training Program! In this dynamic course, we're diving deep into the core of leadership - motivation and challenges. Discover the art of harnessing motivation to propel your leadership journey. Explore the five critical areas where leaders often ...

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CFCS Leadership Development Program: CFCS Purpose, Culture and Servant Leadership (Sept 8)

Virtual Zoom Session

Have you ever wondered how to effectively blend the core tenets of servant leadership with our CFCS Purpose, Core Values, and Service Keys? This course delves deep into the art of stewarding these fundamental aspects, empowering you to steer your leadership journey with authenticity, empathy, and strength. Discover the profound impact of servant leadership in fostering a thriving Diocese community. ...

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101 AP Sales Training (Sept 19-20)

Detroit - Our Lady of Hope Cemetery, South Chapel 18303 Allen Road, Brownstown

In this course, you are introduced to “The CFCS Way”. This is the process used by Family Services Advisors when meeting with families for Advanced Planning Arrangements. The training includes advanced planning topics and best practices used in the cemetery and funeral industry. Instructional methods for this course include facilitator lecture, peer discussion, and role-play. The information you will take ...

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FSA Peer Group: Phone Skills & Setting Appointments (Special Guest: LM Scott Hoffman) (Sept 21)

In this 90-minute facilitated workshop we will be hosting a guest speaker, Location Manager, Scott Hoffman (Archdiocese of Milwaukee), who will be discussing best practices in phone skills and appointment setting. This will be an interactive session aimed at sharing insights on effectively using the phone to schedule appointments, including topics like successful approaches, the file review appointment process, and ...

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CFCS Leadership Session 2: CFCS Purpose, Culture & Servant Leadership (Sept 22, 2023)

Have you ever wondered how to effectively blend the core tenets of servant leadership with our CFCS Purpose, Core Values, and Service Keys? This course delves deep into the art of stewarding these fundamental aspects, empowering you to steer your leadership journey with authenticity, empathy, and strength. Discover the profound impact of servant leadership in fostering a thriving Diocese community. ...

Register for this Course

103 AP Phone Skills (Sept 26-27)

In this course, you are introduced to “The CFCS Way” for Advanced Planning Phone Skills. The topics and best practices that you will learn are designed to help you serve with a “family-first” approach using the best practices nation-wide. Your mission is to educate our families on the products and services that CFCS offers, while providing families with the best ...

Register for this Course