This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. “Back to Basics” is the first class in a high-level refresher series for experienced Family Service Advisers. This session focuses on reinforcing the fundamental skills essential for success, including phone skills, handling objections, and setting appointments. Emphasizing the CFCS approach to setting appointments, participants will explore current best practices and effective strategies employed across various national locations. We’d like you to join us to refine your techniques, share insights, and enhance your proficiency in these critical areas.