This is a 2-Day course. Day 1: March 6, 2024 from 9:00 AM PST – 5:00 PM PST | Day 2: March 7, 2024 from 9:00 AM PST – 5:00 PM PST

This course is being held in person in Oakland, CA. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. This comprehensive course introduces participants to “The CFCS Way,” a structured approach employed by Family Services Advisors during interactions with families for Advanced Planning Arrangements. The curriculum encompasses advanced planning principles and industry best practices within the cemetery and funeral sector.

Instructional modalities employed in this course comprise facilitator-led lectures, peer discussions, and role-playing exercises. The knowledge and skills acquired through this training are designed to enhance your ability to effectively serve contemporary families in your professional capacity. As a pivotal contributor, you play a crucial role in guiding CFCS families through the Advanced Planning Process, facilitating the commencement or continuation of their end-of-life journey.

The overarching mission is to educate our families on the entirety of CFCS’s product and service offerings. Your objective is to deliver an exceptional “service experience,” always prioritizing the best interests of the families you serve. Prepare to engage actively, collaborate with like-minded team members, and derive both educational and enjoyable benefits from the course.