Calendar of Events
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Admin Peer Best Practices: Front Stage / Back Stage Awareness
Admin Peer Best Practices: Front Stage / Back Stage Awareness
In this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.
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Advanced Planning Phone Skills — 2 Day Class
In this 2-day (3-hours per day) facilitated workshop, we will review the CFCS process and develop phone skills for successful phone calls. Topics discussed include developing effective strategies for communication, appointment setting, and sharpening your phone skills for greater success.
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Leadership Session 7: Making Meetings Matter
Leadership Session 7: Making Meetings Matter
In this 90-minute facilitated workshop, we will examine best practices for leader’s meetings, meeting structures, collaboration, dialogue, and achievement of positive results.
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FSA Peer Discussion and Best Practices: Handling Objections
FSA Peer Discussion and Best Practices: Handling Objections
In this 90-minute facilitated workshop, we discuss best practices and examine strategies for handling objections.
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Open Peer Discussion and Best Practices: The Family Lens
Open Peer Discussion and Best Practices: The Family Lens
Every CFCS role impacts the family experience in one way or another. Whether you are a family-facing staff member or behind the scenes office administrator, what you do impacts the family. You need to view what you do through the "family lens." How the family "sees or hears or feels" will determine if their needs were met. In this 60-minute ...
Leadership Table Talks: What Leaders Spend Their Time Doing
Leadership Table Talks: What Leaders Spend Their Time Doing
These 90-minute peer-to-peer virtual workshops will cover a wide range of important and critical topics for CFCS leaders and provide opportunities to learn and hear from each other through a facilitated discussion format.
1 event,
Leadership Session 7: Making Meetings Matter
Leadership Session 7: Making Meetings Matter
In this 90-minute facilitated workshop, we will examine best practices for leader’s meetings, meeting structures, collaboration, dialogue, and achievement of positive results.
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1 event,
Leadership Session 7: Making Meetings Matter
Leadership Session 7: Making Meetings Matter
In this 90-minute facilitated workshop, we will examine best practices for leader’s meetings, meeting structures, collaboration, dialogue, and achievement of positive results.
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1 event,
Admin Peer Discussion and Best Practices: Supporting Mission
Admin Peer Discussion and Best Practices: Supporting Mission
In this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.
0 events,
1 event,
FSA Peer Discussion and Best Practices: Handling Objections
FSA Peer Discussion and Best Practices: Handling Objections
In this 90-minute facilitated workshop, we discuss best practices and examine strategies for handling objections.