Calendar of Events
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Admin Peer Discussion and Best Practices: Phone Skills
Admin Peer Discussion and Best Practices: Phone Skills
In this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.
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FSA Peer Discussion and Best Practices: Asking for the Sale
FSA Peer Discussion and Best Practices: Asking for the Sale
In this 90-minute facilitated workshop, we discuss best practices and examine strategies for a variety of topics that are relevant to the Family Service Advisor role.
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Advanced Planning Phone Skills — 2 Day Class
In this 2-day (3-hours per day) facilitated workshop, we will review the CFCS process and develop phone skills for successful phone calls. Topics discussed include developing effective strategies for communication, appointment setting, and sharpening your phone skills for greater success.
2 events,
Leadership Session 8: Managing Change and Transition
Leadership Session 8: Managing Change and Transition
In this 90-minute facilitated workshop, we will examine ways to effectively manage change and transition that achieves successful outcomes.
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1 event,
FSA Peer Discussion and Best Practices: Asking for the Sale
FSA Peer Discussion and Best Practices: Asking for the Sale
In this 90-minute facilitated workshop, we discuss best practices and examine strategies for a variety of topics that are relevant to the Family Service Advisor role.
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1 event,
Leadership Session 8: Managing Change and Transition
Leadership Session 8: Managing Change and Transition
In this 90-minute facilitated workshop, we will examine ways to effectively manage change and transition that achieves successful outcomes.
1 event,
Leadership Table Talks: Onboarding Best Practices
Leadership Table Talks: Onboarding Best Practices
In this 60-minute virtual workshop, we will discuss a variety of best practices and strategies for improving the onboarding of new team members. This is an opportunity for CFCS leaders to learn and hear from each other through a facilitated discussion format.
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Advanced Planning Sales Training — 2 Day Class
In this 2-day day classroom training, we will review the CFCS process used by Family Services Advisors when meeting with families for Advanced Planning Arrangements. The training includes advanced planning topics and best practices used in the cemetery and funeral industry. The course is a mixture of Instructional methods including facilitator lecture, peer discussion, and role-play.
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1 event,
Leadership Session 8: Managing Change and Transition
Leadership Session 8: Managing Change and Transition
In this 90-minute facilitated workshop, we will examine ways to effectively manage change and transition that achieves successful outcomes.