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103 AP Phone Skills (October 7 & 8, 2025)
This course is for all new FSA's or any FSA wanting a refresher. In this course, you are introduced to “The CFCS Way” for Advanced Planning Phone Skills. The topics and best practices that you will learn are designed to help you serve with a “family-first” approach using the best practices nation-wide. Your mission is to educate our families on ...
LM Table Talk: Managing the Ministry AND Business (October 7, 2025)
LM Table Talk: Managing the Ministry AND Business (October 7, 2025)
This course is for Location Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an insightful online course on Zoom. Location Managers will dive into the real-life tensions faced between ministry goals (compassion, service, mission) and business goals (revenue, metrics, efficiency). How do we drive ministry and business, how do we ...
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Leadership Session: Using a SWOT Analysis to Better Manage Your Team (October 10, 2025)
Leadership Session: Using a SWOT Analysis to Better Manage Your Team (October 10, 2025)
This course is for Location Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an insightful online course on Zoom. Understanding your Strengths, Weaknesses, Opportunity’s, and Threats is vital in managing your business and understanding where your threats and opportunities are. Utilizing this tool will help you in decision making and ...
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FSA Back to Basics 1: Focusing on Phone Skills and Setting Appointments (October 21, 2025)
FSA Back to Basics 1: Focusing on Phone Skills and Setting Appointments (October 21, 2025)
This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. "Back to Basics" is the first class in a high-level refresher series for experienced Family Service Advisers. This session focuses on reinforcing the fundamental skills essential for success, including phone skills, handling objections, and ...
Coffee Talks Training Session (October 21, 2025)
Coffee Talks Training Session (October 21, 2025)
This course is for Managers. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us for an online course on Zoom. Calling all Managers! Join for a Coffee Talks refresher as managers begin these conversations nationwide. Coffee talks are designed to facilitate informal and personal connection between employees and their managers with the intent ...
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FSA Back to Basics 2: Focusing on Presentation, Tour, and File Review Appointments (October 22, 2025)
FSA Back to Basics 2: Focusing on Presentation, Tour, and File Review Appointments (October 22, 2025)
This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. "Back to Basics" is the second class in a high-level refresher series designed specifically for experienced Family Service Advisers. This session is not just about theory, but about practical skills that you can immediately ...
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FSA Back to Basics 3: Focusing on Asking for Referrals, Asking for the Sale, and Follow-Up (October 23, 2025)
FSA Back to Basics 3: Focusing on Asking for Referrals, Asking for the Sale, and Follow-Up (October 23, 2025)
This course is for Family Service Advisors. All times are listed in Pacific Standard Time (PST). Please adjust your time accordingly. Join us online via Zoom. "Back to Basics" is the third class in a high-level refresher series for experienced Family Service Advisers. This session focuses on reinforcing essential skills related to asking for referrals, asking for sales, and effective ...