CFCS University Training Calendar

These 90-minute peer-to-peer virtual workshops will cover a wide range of important and critical topics for CFCS leaders and provide opportunities to learn and hear from each other through a facilitated discussion format.

In this 90-minute facilitated workshop, we will review the process for conducting the CFCS Outreach Program and the role of the Outreach Manager in serving diocese parishes, parishioners, and CFCS locations within the diocese.

In this 90-minute facilitated workshop, we discuss Needs Assessment best practices and examine strategies for conducing a family needs assessment.

In this 2-day (3-hours per day) facilitated workshop, we will review the CFCS process and develop phone skills for successful phone calls. Topics discussed include developing effective strategies for communication, appointment setting, and sharpening your phone skills for greater success.

In this 90-minute facilitated workshop, we will examine Productive Conflict between leaders and teams. Learning how to engage in productive conflict and resolving conflict, understanding the process for difficult and uncomfortable conversations, and motivating others towards a successful resolution are also discussed.

In this 2-day day classroom training, we will review the CFCS process used by Family Services Advisors when meeting with families for Advanced Planning Arrangements. The training includes advanced planning topics and best practices used in the cemetery and funeral industry. The course is a mixture of Instructional methods including facilitator lecture, peer discussion, and role-play.

In this 90-minute facilitated workshop, we will examine Productive Conflict between leaders and teams. Learning how to engage in productive conflict and resolving conflict, understanding the process for difficult and uncomfortable conversations, and motivating others towards a successful resolution are also discussed.

These 90-minute peer-to-peer virtual workshops will cover a wide range of important and critical topics for CFCS leaders and provide opportunities to learn and hear from each other through a facilitated discussion format.

In this 90-minute facilitated workshop, we discuss Needs Assessment best practices and examine strategies for conducing a family needs assessment.

In this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.