Outreach Manager Workshop
Virtual Zoom SessionIn this 90-minute facilitated workshop, we will review the process for conducting the CFCS Outreach Program and the role of the Outreach Manager in serving diocese parishes, parishioners, and CFCS locations within the diocese.
FSA Peer Best Practices: Needs Assessment
Virtual Zoom SessionIn this 90-minute facilitated workshop, we discuss Needs Assessment best practices and examine strategies for conducing a family needs assessment.
Advanced Planning Phone Skills — 2 Day Class
Virtual Zoom SessionIn this 2-day (3-hours per day) facilitated workshop, we will review the CFCS process and develop phone skills for successful phone calls. Topics discussed include developing effective strategies for communication, appointment setting, and sharpening your phone skills for greater success.
Leadership Session 6: Having Difficult Conversations
Virtual Zoom SessionIn this 90-minute facilitated workshop, we will examine Productive Conflict between leaders and teams. Learning how to engage in productive conflict and resolving conflict, understanding the process for difficult and uncomfortable conversations, and motivating others towards a successful resolution are also discussed.
Advanced Planning Sales Training — 2 Day Class
Detroit - Our Lady of Hope Cemetery, South Chapel 18303 Allen Road, BrownstownIn this 2-day day classroom training, we will review the CFCS process used by Family Services Advisors when meeting with families for Advanced Planning Arrangements. The training includes advanced planning topics and best practices used in the cemetery and funeral industry. The course is a mixture of Instructional methods including facilitator lecture, peer discussion, and role-play.
Leadership Session 6: Having Difficult Conversations
Virtual Zoom SessionIn this 90-minute facilitated workshop, we will examine Productive Conflict between leaders and teams. Learning how to engage in productive conflict and resolving conflict, understanding the process for difficult and uncomfortable conversations, and motivating others towards a successful resolution are also discussed.
Leadership Table Talks: Sales Management
Virtual Zoom SessionThese 90-minute peer-to-peer virtual workshops will cover a wide range of important and critical topics for CFCS leaders and provide opportunities to learn and hear from each other through a facilitated discussion format.
FSA Peer Best Practices: Needs Assessment
Virtual Zoom SessionIn this 90-minute facilitated workshop, we discuss Needs Assessment best practices and examine strategies for conducing a family needs assessment.
Admin Peer Best Practices: Front Stage / Back Stage Awareness
Virtual Zoom SessionIn this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.
Advanced Planning Phone Skills — 2 Day Class
Virtual Zoom SessionIn this 2-day (3-hours per day) facilitated workshop, we will review the CFCS process and develop phone skills for successful phone calls. Topics discussed include developing effective strategies for communication, appointment setting, and sharpening your phone skills for greater success.