CFCS University Training Calendar

These 90-minute peer-to-peer virtual workshops will cover a wide range of important and critical topics for CFCS leaders and provide opportunities to learn and hear from each other through a facilitated discussion format.

In this 90-minute facilitated workshop, we discuss Needs Assessment best practices and examine strategies for conducing a family needs assessment.

In this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.

In this 2-day (3-hours per day) facilitated workshop, we will review the CFCS process and develop phone skills for successful phone calls. Topics discussed include developing effective strategies for communication, appointment setting, and sharpening your phone skills for greater success.

In this 90-minute facilitated workshop, we will examine best practices for leader’s meetings, meeting structures, collaboration, dialogue, and achievement of positive results.

In this 90-minute facilitated workshop, we discuss best practices and examine strategies for handling objections.

Every CFCS role impacts the family experience in one way or another. Whether you are a family-facing staff member or behind the scenes office administrator, what you do impacts the family. You need to view what you do through the "family lens." How the family "sees or hears or feels" will determine if their needs were met. In this 60-minute ...

These 90-minute peer-to-peer virtual workshops will cover a wide range of important and critical topics for CFCS leaders and provide opportunities to learn and hear from each other through a facilitated discussion format.

In this 90-minute facilitated workshop, we will examine best practices for leader’s meetings, meeting structures, collaboration, dialogue, and achievement of positive results.

In this 90-minute facilitated workshop, we will examine best practices for leader’s meetings, meeting structures, collaboration, dialogue, and achievement of positive results.