CFCS University Training Calendar

In this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.

In this 90-minute facilitated workshop, we discuss best practices and examine strategies for handling objections.

In this 90-minute facilitated workshop, we discuss a variety of topics, best practices, and strategies use by those who provide administration support to their diocese and locations. This course is appropriate for Admins, Memorialization Coordinators, Family Service Advisors, Family Service Directors, and Operations personnel.

In this 90-minute facilitated workshop, we discuss best practices and examine strategies for a variety of topics that are relevant to the Family Service Advisor role.

In this 2-day (3-hours per day) facilitated workshop, we will review the CFCS process and develop phone skills for successful phone calls. Topics discussed include developing effective strategies for communication, appointment setting, and sharpening your phone skills for greater success.

In this 90-minute facilitated workshop, we will examine ways to effectively manage change and transition that achieves successful outcomes.

In this 90-minute facilitated workshop, we discuss best practices and examine strategies for a variety of topics that are relevant to the Family Service Advisor role.

In this 90-minute facilitated workshop, we will examine ways to effectively manage change and transition that achieves successful outcomes.

In this 60-minute virtual workshop, we will discuss a variety of best practices and strategies for improving the onboarding of new team members. This is an opportunity for CFCS leaders to learn and hear from each other through a facilitated discussion format.

In this 2-day day classroom training, we will review the CFCS process used by Family Services Advisors when meeting with families for Advanced Planning Arrangements. The training includes advanced planning topics and best practices used in the cemetery and funeral industry. The course is a mixture of Instructional methods including facilitator lecture, peer discussion, and role-play.